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Make Predictive Outbound Call Through Contact Server

Make Predictive Outbound Call Through Contact Server

Make Predictive Outbound Call Through Contact Server

(OP)
Does anyone use the MPCR method to make predictive outbound calls through the Contact Server?  I see how to do it and am receiving an "N" response back meaning outbound is not enabled on the system.  Wondering if anyone has this enabled and are using this?

Thanks,

RE: Make Predictive Outbound Call Through Contact Server

Hi, you will need Aspect licenses to use this functionality. They are attached to the purchase of a piece of hardware called an Auto Detect card from Aspect.

I have used this feature before, so it does work. However, the full implementation of prective dialling is by no means trivial and requires a lot of integration.

Are you just testing the water or are you looking to do this in a serious manner?

Regards, Tom

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