Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Answering other Lines with a 3903?

Answering other Lines with a 3903?

Answering other Lines with a 3903?

I think I already have my answer for this one, but everyone here is so helpful, maybe there is something or someway that can be suggested to do this.

We have a small, sub-company in our office, using out PBX (Option 11c).  The secretary only has a 3903 phone, but when she hears the phone on the other side of the wall ringing, she wants to be able to answer it from her phone.  For example, hitting a number combo + ext. to pick up that line.  I told her no.

Now, I have some folks in my end of the office with 3904 phones, and I have their superiors ext. mapped to keys 3 & 4 so they can answer those lines.  Thats simple,  but I dont have another 3904 to give this other group.

So, any thoughts or suggestions are welcome.  Even if the answer is no :).

RE: Answering other Lines with a 3903?

The answer is Ringing number pick up group.  Look it up in your software features guide under Call Pickup

LD 20
RNPG (assign the same group number to each phone in the group)
CLS PUA (Pick Up Allowed)
KEY xx RNP (Assign it to a feature key)

When the phone rings that the attandant wants to pick it up, remove the handset from the cradle and press the "Pickup" key.  The call is answered at the attendant's phone.

RE: Answering other Lines with a 3903?

The best way to perform this is to use the PUDN flexible feature code. By assigning a RNP key as described above, all the sets need to be in the same RNP Group. All the operator needs to do is lift the handset, dial the PUDN code followed by the DN of the set that is ringing. The PUDN code can be printed/configured in LD 57.


Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close