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Aspect Contact Server/Multimedia

Aspect Contact Server/Multimedia

Aspect Contact Server/Multimedia

(OP)
Does anyone out there, other than me, use the Aspect Contact Server with the multimedia option?  If so, please introduce yourself, so we can share some knowledge.

Thanks!

RE: Aspect Contact Server/Multimedia

Hello,

We have contact server in a few sites and will be starting multimedia this year (WebChat, VoIP, Kana Email).

Melissa Rush
Xerox Corp

RE: Aspect Contact Server/Multimedia

I don't but i'm looking to replace my current setup (apropos and avaya definity)  with a new system... how does aspect hold up?

RE: Aspect Contact Server/Multimedia

(OP)
I really like their ACD product.  It is very reliable and easy to work with.  

I would recommend sending someone through the Aspect Technician courses so that you can add/move your own hardware.

Regarding Multimedia: Their Web Interaction version 3 is not the most reliable, but I am about to test version 4 which is supposed to be much better.

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