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Aspect Contact Server/Multimedia

Aspect Contact Server/Multimedia

Aspect Contact Server/Multimedia

Does anyone out there, other than me, use the Aspect Contact Server with the multimedia option?  If so, please introduce yourself, so we can share some knowledge.


RE: Aspect Contact Server/Multimedia


We have contact server in a few sites and will be starting multimedia this year (WebChat, VoIP, Kana Email).

Melissa Rush
Xerox Corp

RE: Aspect Contact Server/Multimedia

I don't but i'm looking to replace my current setup (apropos and avaya definity)  with a new system... how does aspect hold up?

RE: Aspect Contact Server/Multimedia

I really like their ACD product.  It is very reliable and easy to work with.  

I would recommend sending someone through the Aspect Technician courses so that you can add/move your own hardware.

Regarding Multimedia: Their Web Interaction version 3 is not the most reliable, but I am about to test version 4 which is supposed to be much better.

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