×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

KX-TDA100 with a TVM50- Message waiting fault

KX-TDA100 with a TVM50- Message waiting fault

KX-TDA100 with a TVM50- Message waiting fault

(OP)
Hi

i've got a customer whose has got a KX-TDA 100 with a TVM 50.

She has a key on her phone programmed as Message waiting for the voicemail for group 601 which is the admin department.

We seem to have a fault. Where when the light comes on for this button. She presses it to retrieve her messages and rather than going to her voicemail it rings other phones around the site. eg. the kitchen or bar.

The only way to clear this is to wait for the other person to answer or press the clear flex key button on the her phone.

Can anyone help me? i am at a loss to why this happening.

Could it be a TVM programming issue or a KX-TDA 100 programming issue??

 

www.nemesisnetworks.co.uk

RE: KX-TDA100 with a TVM50- Message waiting fault

sound a bit like the key is prog for ICDG 601 try reprog the key for MSG wait.
If not then look at the prog in the VM  

RE: KX-TDA100 with a TVM50- Message waiting fault

(OP)
I've dialled in remotely using the Programming tool and it's definately programmed as a Message wait 601 key.

I can't see what TVM programming could cause this to happen, as when you press the key it bypasses the voicemail and rings an extension.

I've just tried deleting the flex key, saving it and then re-programming flex key and re-saving it.

www.nemesisnetworks.co.uk

RE: KX-TDA100 with a TVM50- Message waiting fault

Try pressing the key and reading the display.  It will tell you whhere it's going.  If you call a phone and press MESSAGE, it will light the MW light.  *700 plus your ext clears ALL messages on your phone.

You might want to review all the MW codes and features.

LkEErie

RE: KX-TDA100 with a TVM50- Message waiting fault

(OP)
I have just had a reply on another site, saying that it sounds like somebody is either phone group 601 and then pressing the message key or are dialling 6014 with pressing the line key.

Both the kitchen and the bar are proprietary telephones.
It's a Southport number and there isn't a telephone number starting 01704 601xxx.

It has also happened from the fax aswell, when she's pressed the message waitng key for 601 on her phone, its come up to ring the fax machine.

I can't see that someone would dial 601 from the fax and then dial 4.

If we remove 4 from the numbering plan, will that stop the voicemail sending notification of a message being left for the group???  

www.nemesisnetworks.co.uk

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close