NICE Screen Logger
NICE Screen Logger
(OP)
Hello,
We recently introduced dual screeens is some of our agents PC's. We are using NICE 8.7 and have noticed that when calls are recorded with screen it is only picking up the promary display and not recording both.
We were wondering if anyone has come acrross this before and if there might be a fix for this so we can get both displays recorded on the agent?
Thanks in advance.
We recently introduced dual screeens is some of our agents PC's. We are using NICE 8.7 and have noticed that when calls are recorded with screen it is only picking up the promary display and not recording both.
We were wondering if anyone has come acrross this before and if there might be a fix for this so we can get both displays recorded on the agent?
Thanks in advance.
RE: NICE Screen Logger
RE: NICE Screen Logger
RE: NICE Screen Logger
As 8.7 plateform is a sunset solution, note Screen recording will not be possible for dual screen.
I would also precise even with a Perform solution, this is not supported.
RE: NICE Screen Logger