×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

NICE Screen Logger

NICE Screen Logger

NICE Screen Logger

(OP)
Hello,

We recently introduced dual screeens is some of our agents PC's. We are using NICE 8.7 and have noticed that when calls are recorded with screen it is only picking up the promary display and not recording both.

We were wondering if anyone has come acrross this before and if there might be a fix for this so we can get both displays recorded on the agent?

Thanks in advance.  

RE: NICE Screen Logger

i know it 8.8 screen on the agents p.c in  the agent.cfg file the ShareTechique needs to be set to 2. Not sure about 8.7 let me know.

RE: NICE Screen Logger

As far as I can remember 8.7 doesn't support dual screens and there's no mention of it in any of the release notes.  When we've had customers in a similar situation the advice from NICE has always been to upgrade them to the latest version.....

RE: NICE Screen Logger

Hello,
As 8.7 plateform is a sunset solution, note Screen recording will not be possible for dual screen.
I would also precise even with a Perform solution, this is not supported.

RE: NICE Screen Logger

Dual screen is supported in Perform, 8.9 and 8.9. 8.7 is before my time though.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close