Group Page with NICE
Group Page with NICE
(OP)
We are using NICE Perform and whenever we do a group page the NICE system stops recording and the CLS needs to be re-started, has anyone else ran into this issue? NICE says that it has a limitation of 12 simultaneously calls be connected at the same time, but group page has a 32 member capacity, so I'm just curious if this is a flaw in the NICE design or if there is some patch that needs to be applied to fix this.
RE: Group Page with NICE
RE: Group Page with NICE
RE: Group Page with NICE
RE: Group Page with NICE
RE: Group Page with NICE
regarding your last comment I would precise the following points:
The limitation precised by Nice is the limitation to record simultaneous calls at the same second.
It means in the same second, the Nice system can hadle up to 12 new calls.
It's not related to the numbr of channels or users your system have.
I suggets you look in a different way to find out what's happening.