×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Group Page with NICE

Group Page with NICE

Group Page with NICE

(OP)
We are using NICE Perform and whenever we do a group page the NICE system stops recording and the CLS needs to be re-started, has anyone else ran into this issue?  NICE says that it has a limitation of 12 simultaneously calls be connected at the same time, but group page has a 32 member capacity, so I'm just curious if this is a flaw in the NICE design or if there is some patch that needs to be applied to fix this.

RE: Group Page with NICE

Can you explain what you mean by group page more clearly? .

 

RE: Group Page with NICE

(OP)
There is a Group-Page feature in the PBX that can be setup so that up to 32 members can be called at once and it activates their speaker phone so that a manager or someone can make an announcement to the agents through their phone.

RE: Group Page with NICE

I'm surprised the group page would have an affect on the CLS. What is the switch type and CLS Integration.  I suspect this is not something that can be resolved through this forum as it's going to require some indepth analysis, doesn't hurt to try though.

RE: Group Page with NICE

(OP)
I don't know that it's specific to the Group-Page feature, NICE says that if 12 or more agents all tried to make a call at the same time it would drop the system too, we just happen to use Group-Page and are now seeing the issue.  We have an Avaya S8720 with S8300 and G650 LSPs off of it

RE: Group Page with NICE

Hello,
regarding your last comment I would precise the following points:
The limitation precised by Nice is the limitation to record simultaneous calls at the same second.
It means in the same second, the Nice system can hadle up to 12 new calls.
It's not related to the numbr of channels or users your system have.
I suggets you look in a different way to find out what's happening.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close