Has anyone ever noticed that if an agent tries to transfer a call to another agent via inside line, and that agent is Available, the transfer won't be allowed. But if the recieving agent is in idle, the call can be transferred, and will appear on the canvas for the app it originated in, as a call waiting?
The recieving agent can even log off while the call is queued for them. Does that seem silly to anyone other than me?
Red Flag Submitted
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