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live monitor stopped working

live monitor stopped working

live monitor stopped working

(OP)
the system is still recording but live monitor stopped working..

checked all station configuration and settings - nothing has changed just live monitor does not work..

any ideas what else to look for?  

RE: live monitor stopped working

Can you confirm which telephone system this is on and some more details of the product version of Contact Store?

RE: live monitor stopped working

This is a known issue. You need to do a reboot of both the CSCM and AES. The softphones hang. This is the solution we always use and has been confirmed by Verint.

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