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Call logging

Call logging

Call logging

(OP)
I have the need to view what calls have been made by a certain extension, for how long, to where, etc. How can I do this. Is it possible though Definity Site Admin? What's the command? Thanks -

RE: Call logging

This would be accomplished through CDR.  Depending on your switch type G3r, G3si, Prologix, Definity One, it is activated using the "change system cdr" command.  If you have ans G3si you can use the serial port on the back of the switch to output to a computer to collect the information.  Other PBX type require a data module to provide CDR output.  If you look at the Definity FAQ you will see several topics containing specific details as to how to program it.  Hope this helps

Chris

RE: Call logging

Keep in mind this data will not be available on any calls made before you set up CDR so if you are looking for previous reports sorry it is not possible.

José

Please let me know if this was helpful

RE: Call logging

cha sys cdr
sta cdr link
busy / rel cdr link

Connect via DB25 to EIA / DCE port on back of switch.

It's easy to hook up a PC using Hyperterminal or Procomm Plus.  This will let you save the session's text to a server share somewhere.   Our CDR data is now 26MB.

You can easily manipulate using Excel.

If you want any more info let me know.

Just in case you're interested I've pasted a sample config below.  Sorry about the formatting - Paste to notepad for easier reading.

Giles

change system-parameters cdr                                    Page   1 of   2
                            CDR SYSTEM PARAMETERS

 Node Number (Local PBX ID): 4                     CDR Date Format: day/month
      Primary Output Format: customized    Primary Output Endpoint: eia
    Secondary Output Format:
           Use ISDN Layouts? n                 EIA Device Bit Rate: 9600
       Use Enhanced Formats? n      Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n                  Remove # From Called Number? n
                  Record Outgoing Calls Only? n            Intra-switch CDR? y
  Suppress CDR for Ineffective Call Attempts? n     Outg Trk Call Splitting? y
      Disconnect Information in Place of FRL? n       Outg Attd Call Record? y
                                                     Interworking Feat-flag? n
 Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
                                    Calls to Hunt Group - Record: group-ext
Record Called Vector Directory Number Instead of Group or Member? y
         Record Called Agent Login ID Instead of Group or Member? n
     Inc Trk Call Splitting? y                  Inc Attd Call Record? y
  Record Non-Call-Assoc TSC? n
      Record Call-Assoc TSC? n   Digits to Record for Outgoing Calls: outpulsed
   Privacy - Digits to Hide: 0               CDR Account Code Length: 2



change system-parameters cdr                                    Page   2 of   2
                            CDR SYSTEM PARAMETERS

     Data Item - Length         Data Item - Length         Data Item - Length
 1: date             - 6   17: cond-code        - 1   33:                  -
 2: space            - 1   18: return           - 1   34:                  -
 3: time             - 4   19: line-feed        - 1   35:                  -
 4: space            - 1   20:                  -     36:                  -
 5: clg-num/in-tac   - 10  21:                  -     37:                  -
 6: space            - 1   22:                  -     38:                  -
 7: dialed-num       - 18  23:                  -     39:                  -
 8: space            - 1   24:                  -     40:                  -
 9: sec-dur          - 5   25:                  -     41:                  -
10: space            - 1   26:                  -     42:                  -
11: node-num         - 2   27:                  -     43:                  -
12: space            - 1   28:                  -     44:                  -
13: in-crt-id        - 3   29:                  -     45:                  -
14: space            - 1   30:                  -     46:                  -
15: out-crt-id       - 3   31:                  -     47:                  -
16: space            - 1   32:                  -     48:                  -

                              Record length = 62

RE: Call logging

(OP)
Wow, Thanks guys. I have found some useful info on CDR, so thanks again!

RE: Call logging

You can use the CDR for this, but if you want to track the intercom calls also, you need to use the -intra switch CDR- feature, that allows to recorf information in the CDR of the DEFINITY.

just use the command:  change intra-switch-cdr

and choose the stations you need to track

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