Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Screen capture problems

Screen capture problems

Screen capture problems


We have version 9.10 as well as nortel CC6/symposium, and have a full recording environment.

Certain agents on our system do not seem to be producing any screen capture data. These accounts all contain the correct Windows and CC6 logins, and screen capture is working perfectly for the rest of the call centre agents. We have tested that all of the positions if the call centre produce screen capture with other agents.

This seems only affects agents created since the installation of the system.

Does the server need to be "refreshed" in some way to synchronise with our desktop network?

Any clues would be most appreciated.

RE: Screen capture problems

can you see the agents that arent recording screen in nice monitor,business analyser if perform. only one screen logger, is it the reporting server. try the sltester on logger and point it at ip of agent where screen agent is installed

RE: Screen capture problems

Have you added the new agents to a schedule to be screen recorded?

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close