×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

LG Ldk Series Vmail Aut attendant

LG Ldk Series Vmail Aut attendant

LG Ldk Series Vmail Aut attendant

(OP)
I am kindly asking for help on programming Vmail and auto attendant using the Vmib or Vmib2 card.

The system cuts calls after it announces the msg or the call does not go to the operator the msg keeps on repeating. From the experts send me a run down of the programs i am suppose to do for the system to work that is for Ldk 20/50/100/300 systems.

RE: LG Ldk Series Vmail Aut attendant

Hello.

You must use PGM228 for Auto Attendant (i.e. press 1 for sales, press 2 for service).
LG call this feature for CCR, Customer Call Routing.
In PGM228, you chose where to - press 1-9 and 0 should go.
Begin by selecting a welcome message (use one of the system messages 00-70).
Record your message in to the VMIB, VMIB2 or VMIBE board.
When creating the CCR structure, you have these possibilities for transfer:
1 - transfer to an extension number.
2 - transfer to a group.
3 - transfer to a new VMIB message (VMIB announcement).
4 - transfer to a VMIB message, and hang up (info message).
5 - transfer to a speed dialling number. (SPD 2000-3499).
6 - transfer to internal paging.
7 - transfer to external paging. (e.g. loudspeaker system).
8 - transfer to both int. and ext. paging.

This just works fine.

///doktor

RE: LG Ldk Series Vmail Aut attendant

Hi petros123

If you have any faults with e.g. one LG LDK-20/50/100/300, you can make a back-up of the system, and send it to me.
I can analyze it through the LDK-OFFLINE admin program.

This is up to you to decide!

Use this link to see my address.

http://www.kandu.dk/spg97163.aspx

///doktor

RE: LG Ldk Series Vmail Aut attendant

Hello again

I have checked your back-ups.
It seems to be OK programmed.

You are using ipLDK-100 s/w 3.7Ce.
Using CCR (of PGM228) and 3 choices:
Press 1 for Ring group 620 (members 113-116).
Press 2 for Ring group 621 (members 108-111).
Press 0 (10) for system attendant 100 (DKTU).

But I would make these changes...

PGM180-182 "Inter Digit Timer" set from 5 to 2 seconds.
Please check - also - PGM 231...

I have updated this info below. Conference room is added.
When creating the CCR structure, you have these possibilities for transfer:
1 - Transfer to an extension number.
2 - Transfer to a group.
3 - Transfer to a new VMIB message (VMIB announcement 1-70).
4 - Transfer to a VMIB message, and hang up (info message).
5 - Transfer to a speed dialling number. (SPD 2000-3499).
6 - Transfer to internal paging.(1-10)
7 - Transfer to external paging. (e.g. loudspeaker system).
8 - Transfer to both int. and ext. paging.
9 - Transfer to Network number (voice over IP network).
10 - Transfer to Conference room. (1-9).

///doktor

RE: LG Ldk Series Vmail Aut attendant

Sorry for the PGM231.
As you are NOT using ISDN, the PGM144 is used.
Set your CO lines in PGM140 to NORMAL.
In PGM141 set the used lines to COGRP=1, the rest to COGRP=25.
In PGM144 set the CO line - in the Day/Night/Weekend/On-Demand mode to answer the line with voice message 1, and NO drop!
If you used ISDN (PGM231) you should answer the line with a VMIB message and also with NO drop!
Drop is "Hang up" after the message...
///doktor

RE: LG Ldk Series Vmail Aut attendant

Our last correspondence...



Thanks for the response on last thing how do you change the timer for system to release the line when there is no answer.

-> As you are using analog lines (I think), there is a much slower release than ISDN lines.

Maybe reduce the timer in PGM180-182 - (BTN14) Automatic CO release timer.
++++++
*or when the calling party cuts the call whilst the vmail has answered the call . The system is holding the line for too much time that if it happens on 4 line system there will be incoming calls all the lines will be hanging in the system.

-> Same issue here.

++++

* Night answer we want to be answered by the voicemail and prompts the caller to leave a message in the system which can accessed by the attendant in the following morning.?

-> Use PGM144 in Night position for the actual line to transfer the call to the attendant (Station 100) that has been forwarded to VMIB by 554 +1+ #

The message heard is the personal voice message of the attendant. A message key will indicate a new voice mail message.
///doktor

RE: LG Ldk Series Vmail Aut attendant

Hello again.

Hanging analog lines gave us problems earlier, before ISDN was introduced.
Analog lines with polarity reversal helped a lot with solving this issue.
With ISDN lines used with all new installations, none of these problems are seen anymore.
///

RE: LG Ldk Series Vmail Aut attendant

(OP)
Thanks for the info here Isdn is something else we a far much behind the closest we can get to a digital is by using Fixed Cellular terminals.

I will reprogram and uodate you with the progress

RE: LG Ldk Series Vmail Aut attendant

Hi Petros

Let me know about your success...

///doktor

RE: LG Ldk Series Vmail Aut attendant

(OP)
yes it works Dok thank you for the valuable input.

RE: LG Ldk Series Vmail Aut attendant

(OP)
I seem to have a problem with change of Ip address on The nexer ldk24 . If change from the default password its still comes back to the defauly one after restart.Can it be changed . Our Ip network is running on 10. address

RE: LG Ldk Series Vmail Aut attendant

Hi Petros

You need to go to the Network Administration and under Congiguration do the "Save Config".
Just wait for the rely that the config has been saved.
///doktor

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close