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Where do I allow an international # to be dialed?

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acuratsx

acuratsx

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Nov 20, 2007
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I need to allow a international number to Spain. How do I do that?
 
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You need to set the "class of service" to allow international calls (starts with 00 for Europe). Then specify the CCT that will handle the international call in the Agent Group properties or the management settings in system admin.
 
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