×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Anyone not happy with Peregrine?

Anyone not happy with Peregrine?

Anyone not happy with Peregrine?

(OP)
Hi all,

I would like to know in which cases you beleive Peregrine needs updating. Any pitfalls? Any weeknesses?

RE: Anyone not happy with Peregrine?

I think the only issue I have had in the past 8 years I have been working on Peregrine products involves the drop in level of quality support after HP bought them.  It has been terrible.  HP says they are 'fixing things'... we will see.

On the other hand, I also have been trained in BMC Remedy and have had some exposure to other tools.. Service Center is by far the most powerful tool around in my opinion.

What happens when Service Desk and Service Center are merged in release 7.0 should be interesting...

RE: Anyone not happy with Peregrine?

That merging has already been released...

It's basically SC 6.3, and most of the additions beyond 6.2 are enhancements to support functions that SM had that SC did not.  Some of those enhancements are pretty cool stuff.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close