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Licensing options for call centre agents

Licensing options for call centre agents

Licensing options for call centre agents

Ridiculous I know, but I've been asked to find out if Cisco (and Avaya and Nortel) offer tiered agent licensing...

Agent A logged in seven hours, takes 100 calls uses a 'full price' license.

Agent Z logged in seven hours (just in case there are a glut of calls that the other 100's of agents can't handle), takes 0 calls, uses a 'cheap' license.

Or any other variation whereby you pay per calls answered by the agent.

Would be delighted by a positive negative response!


RE: Licensing options for call centre agents

Sorry should have made it explicit, the login is for IPCC .


RE: Licensing options for call centre agents

For IPCC if you are logged in then you are using a license. So 100 agents logged in use 100 licenses. Regardless if they answer any calls.

Not sure about AVAYA and Nortel but i'd bet a buck it is the same.

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