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PRI recording without using CTI etc.

PRI recording without using CTI etc.

PRI recording without using CTI etc.

Hi we have Alcatel Omni PCX system, and we use Nice loggers. sometimes there are some problems on some channels and exactly we can not discover the errors on channels and this is a big problem for us, It's a financial company and recording is very important for us ... It's not a call center, son there is no any CTI integration etc.

My question is, can i use  PRI voice recording of Nice systems, preventing from the MDF and nice extension channel failures.

The architceture that i try is, nice extension baed recording will work, and the backup solution is, PRI recording? Is it possible for a non-call center  architecture?

RE: PRI recording without using CTI etc.

you need some sort of cti feed/cdr feed to tie the pri to the call other wise it's pointless

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

RE: PRI recording without using CTI etc.

Or a recorder that supports 'D channel' recording I know wordnets supported it but I think they went EOL feb this year.

When I was born I was so suprised I didn't talk for 18 months

RE: PRI recording without using CTI etc.

As a call recording company we still provide wordnet systems and others that will provide as a minimum d channel information. All fully supported by us. Don;t want to advertise here as I'm pretty sure its against the rules but you are welcome to contactc me directly at arehman@businesssystemsuk.com (PS I'm not in sales)

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