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Changing External Prefix to dial outside line

Changing External Prefix to dial outside line

Changing External Prefix to dial outside line

(OP)
Hello:

I have a 3Com NBX NetSet system and I’m running R4_1_77 firmware. I’m trying to change the external prefix from 9 to 7 for outside calling and with no luck.

I have gone into the System Configuration? System Wide and changed the External Prefix from 8 to 7 and after rebooting the system, somehow it will not work. I still need to dial 9 to get to the outside line.

Previously before the change, I saw an 8 was in the External Prefix box and I assume 8 would also work, but when I tried hitting 8 to get an outside like, it said, “All Ports Busy”.

I also went into the Dial Plan ? Configure Outdialing Prefixes and change all active TLIM lines to prefix 1 to 7’s and prefix 2 to 71. Am I doing something wrong?

My company is running in trouble of accidentally dialing 911 when trying to get to the outside line. Can you please give me instructions on how-to change this prefix? What other step do I need to do besides changing the External Prefix box in the System Configuration tab?

Thank you for your help.

RE: Changing External Prefix to dial outside line

change this parameter in dialplan see below:

example dialplan USA
TableEntry Create   1    12  90             6  11 LongDistance       0     1
TableEntry Create   1    13  900            4  18 International      0     1
TableEntry Create   1    14  93            10  11 Wireless           0     1
TableEntry Create   1    15  902            6  11 Local              0     1
TableEntry Create   1    22  91055          5   5 Operator           0     1
TableEntry Create   1    23  91066          5   5 Operator           0     1
TableEntry Create   1    24  91022          5   5 Operator           0     1
TableEntry Create   1    25  9112           4   4 Emergency          0     1

example dialplan Italy

TableEntry Create   1    12  00             6  11 LongDistance       0     1
TableEntry Create   1    13  000            4  18 International      0     1
TableEntry Create   1    14  03            10  11 Wireless           0     1
TableEntry Create   1    15  002            6  11 Local              0     1
TableEntry Create   1    22  01055          5   5 Operator           0     1
TableEntry Create   1    23  01066          5   5 Operator           0     1
TableEntry Create   1    24  01022          5   5 Operator           0     1
TableEntry Create   1    25  0112           4   4 Emergency          0     1

you need map directly in table1 your national numbering plan

best regards

RE: Changing External Prefix to dial outside line

(OP)
Thank you for the reply. Now I have another problem. I have changed the prefix in the dial plan from 9 to 7 and it will dial outside if entered all 10 digits plus the 7 prefix to get an outside line.

I'm in the state of Utah and in Salt Lake City, you do not need to dial the 1 + area code to get local calls.

The problem is, when I hit 7 and the rest of the local 7 digits, I get the error "Not Allow".

I don't know what I have done wrong or missed something.

Thanks,

RE: Changing External Prefix to dial outside line

I make excuses myself but my English is truly , if I have understood you well you have this situation and I explain you the dialplan

example:

TableEntry Create   1    12  71areacodedigit(this is your numer to dialing??)             6 ( this is minimum digit that nbx it attends before sending the digit on the network , if your digit less the minimun nbx not dial )  11 ( this is maximun digit that nbx it attends before sending the digit on the network , more digit your dialing nbx those advanced ones do not select to them )LongDistance ( this is the ticket for class of service configured in netset COS )      0     1 ( this the route to dialing digit)

Verify the ticket is enable in COS of netset and remember that NBX normaly striplead the first digit example your case 7

best regard


RE: Changing External Prefix to dial outside line

another info :

remember NBX for default map this item

TableEntry Create   1     7  7              3   3 Diagnostics        0     0

this entry is used for test trunk channel or select prefered trunk , if this entry exist delete.

hi

RE: Changing External Prefix to dial outside line

(OP)
Thank you for your help. I have figured it out and the system is working exactly as I would want it.

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