Nice monitor not refreshing
Nice monitor not refreshing
(OP)
Hi,
I have problem with NICE monitor. It's not refreshing information about station that is monitoring
Even when all agent go home afterwork I can see them in Nice monitor. When I switch agent to different stations, they're still monitored at the old ones.
I've tried restarting NICE_CLS and all services but t still dont work
I have problem with NICE monitor. It's not refreshing information about station that is monitoring
Even when all agent go home afterwork I can see them in Nice monitor. When I switch agent to different stations, they're still monitored at the old ones.
I've tried restarting NICE_CLS and all services but t still dont work
RE: Nice monitor not refreshing
Are you using fixed or free seating (please advise if you do not understand the difference).
RE: Nice monitor not refreshing
We are using Avaya
What do you mean by fixed/free seating ?
How can I check this ?
RE: Nice monitor not refreshing
Free Seating is where when the agent sits at a phone they log into it with a personal id meaning that they can sit at a pool of phones and by logging in with their pin the Avaya knows which skills that agent belongs to and directs appropriate calls to that phone.
I will assume you are using free seating with Avaya CT/AES therefore you need to ensure you have ALL the vdn's attached to your skill numbers agents can log into configured in your Avaya CT/AES security database. This then provides the log in/log out messages to NICE so we can see when an agent logs into or out of a phone.
RE: Nice monitor not refreshing