Voice recording on IPT
Voice recording on IPT
(OP)
Hi Guys,
Got a question , I hope someone can help?
If you have VR set up on two phones/lines and someone recieves a call from the PSTN and answer's it....Then they transfer it internally to another phone set for VR , does the call still get recorded and who's line will it be on?
I have had a chance to test this myself, so if some one can help thanks...
Got a question , I hope someone can help?
If you have VR set up on two phones/lines and someone recieves a call from the PSTN and answer's it....Then they transfer it internally to another phone set for VR , does the call still get recorded and who's line will it be on?
I have had a chance to test this myself, so if some one can help thanks...
RE: Voice recording on IPT
if you are trunkside recording the only bit you wont get is the transfer
if you are extn side you'll get everything
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
RE: Voice recording on IPT
RE: Voice recording on IPT
We are running 8.90.04.03.
Thing is I just ran a test.
Rang from PSTN to recorded test phone
left a 10 second message then transfered it to a non recorded phone.
Listened to the play back and it cut off,
Which I take is because the line isnt recorded?
But when I listen to other VR lines on playback I dont here the transfer or anything else even though it is going through to a VR phone?
Thanks if I seem amateur, I only picked up NICE VR last week in my role
RE: Voice recording on IPT
I would like to know a bit more about your set up trunk side or extn side recording? what switch? etc
You may also want to try www.niceusergroup.org
from what you say above the behaviour is correct. Once the call gets xfer'd to a non recorded phone you will lose the conversation. Like I said if it's trunk side recording you wont hear the xfer. did you search on the 2nd vr extension? and are you sure it's configured
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
RE: Voice recording on IPT
This will work on both trunkside or stationside (on trunkside you won't record the agent to agent portion)
When I was born I was so suprised I didn't talk for 18 months