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witness cscm and quality integration

witness cscm and quality integration

witness cscm and quality integration


We have setup in our enviroment the witness contact store solution integrated to the AVAYA CM4 and witness quality 7.7.

contact store is working and recording all types of calls except of quality.

in the contact store administration under the quality administration we have to setup the "url of quality server to connect to". we enter the ip address and by default the port number is 1415. for some reason the contact store is not able to connect to the quality via this port and we are not able to record quality calls (we are getting an error in the quality server event log that says "a channel is not avilable for recording...".

anybody has an idea why the contact store is not able to connect to the qualiy by port 1415? maybe it should be another port?


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