Harddisk icon on query
Harddisk icon on query
(OP)
Hi All,
when iam runing the query i am seeing that "Hard Disk" under the source tab and corresponding recorded calls agents ids are showing "0", but calls on the tape are agents id's are not "0". why?
Can any one please help me with this.
when iam runing the query i am seeing that "Hard Disk" under the source tab and corresponding recorded calls agents ids are showing "0", but calls on the tape are agents id's are not "0". why?
Can any one please help me with this.
RE: Harddisk icon on query
The hard disk icon means the call is on the logger hard drive. Agent Id is not stored with the record on tape which is why I do not understand what you mean.
RE: Harddisk icon on query
The calls queried on the "agent" tab are based off CTI, and hence have all the extra information a CLS query will give you. You don't know where the source is however, until you perform a Locate on the call.
I hope this helps.
RE: Harddisk icon on query
RE: Harddisk icon on query
RE: Harddisk icon on query