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Unable to add new extensions to CTI

Unable to add new extensions to CTI

Unable to add new extensions to CTI

(OP)
hi,

Iam getting failed extensions when i add the new extensions to the CTI server , nice is 8.9 version. Please any advices !!

RE: Unable to add new extensions to CTI

what pbx do you have onsite. what error do you recieve on driver running on cls. do you have a nice group on tserver and have you added device to group. how many licenses do you have to monitor have you exceeded?

RE: Unable to add new extensions to CTI

(OP)
I have the enough licences and i am using the avaya s8700 pbx, how to add the new extensions to the devices please let me know

RE: Unable to add new extensions to CTI

have you configured the phone? I know on a meridian you have to tell each phone that it is going to be monitored

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

RE: Unable to add new extensions to CTI

I assume you are using avaya ct? if so then there should be a security database for NICE configured in it.  All devices need to be added to Avaya CT and then added to the NICE security database.

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