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Remedy Courses Advice

Remedy Courses Advice

Remedy Courses Advice


I'm after some advice regarding courses for Remedy administrator work.  I work in the Business Planning Team for a call centre that handles customer relation’s work for various transport companies and we use custom designed Remedy software as the data capture tool.  I've been heavily involved in the design, development, testing and basic admin management of 3 different incarnations of Remedy over the last 4 years.

I've secured funding from my work for education and Remedy administrator work is what I would like to do.  I would like to eventually be able to modify or design ad-on extensions to our current system and I’m looking for some information on which course would be best.  I’ve found one that offers the following criteria below.  If anyone could explain the type of things that can be achieved from this course it would help me greatly.  Also, I’m interested to know if there is anything which I would be expected to know before undertaking such a course as a pre-requisite, as so far nothing has been mentioned.


Level 1

Course Objectives
Define the purpose and benefits of AR System 6.3
Identify the different AR System roles
Define the AR System architecture
Identify the AR System development tools
Log into the AR System clients
Navigate Remedy User
Create and search for requests using Remedy User
Create AR System reports using Remedy User and the web client
Record and run macros in Remedy User
Understand how to receive notifications using Remedy Alert and the web
Navigate Remedy Administrator
Describe basic administration tasks using Remedy Administrator
Identify and describe the different types of server objects and fields
Provide an overview of access control in the AR System

Level 2

Course Objectives

Manage access control and AR System licenses
Create AR System objects using Remedy Administrator
Import and export AR System server objects and data
Build AR System forms, fields, and menus to meet business data requirements
Build AR System active links that automate system responses to user actions
Build AR System filters that enforce business rules
Build time-based escalations
Package AR System forms into a local application
Manage log files
Generate web views in order to customize an application for the web
Perform basic server administration tasks


Hope someone can help.



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