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Agent Query problem

Agent Query problem

Agent Query problem

First of all, does anyone know where I can get some Witness documentation from?

I am trying to build a new query to give to non admin users so they will only be able to query calls from/to certain agents.  Where do I select this range?

Also, when making a test query, if I want to put in the agent, I must put in the set number as well.  The way our phones are set up, an agent has a login ID and the phone has it's own DN number.  So for agent 3013 who was logged on to a phone with DN 4130, I would have to put "3013(4130)" into the agent field of the query.  If I just put "3013" I get nothing.  I do not have to do this in the queries that are already on there.

Any help would be greatly appreciated,

David Smith.

RE: Agent Query problem

To answer one of my own questions in case anyone is interested, I changed the filter settings on Agent when I made the query again from "Equal To" to "Contains".  Still don't know how to restrict to a range or where to get docs from.

RE: Agent Query problem

this is for Viewer application?

you can create query but it must be with admin user or query user.

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