1Way Recording
1Way Recording
(OP)
Hi,
I am not sure if this is the correct forum or the Avaya forum. I basically have Nice trunk side loggers and want to record internal calls. I have the pbx side setup and the calls work fine but for some reason only 1 side of the conversation is recorded. Can anyone suggest why?
Thanks.
I am not sure if this is the correct forum or the Avaya forum. I basically have Nice trunk side loggers and want to record internal calls. I have the pbx side setup and the calls work fine but for some reason only 1 side of the conversation is recorded. Can anyone suggest why?
Thanks.
RE: 1Way Recording
need to confirm where the audio is gettin routed. The other side of call maybe on a monitored trunk whilst the other may not be. May a call from one of the exts that you know are affacted and check the logs for channel server and avaya driver on cls to see where the issue is.
RE: 1Way Recording
In the logger definition if you have two trunks configured horizontally removed the right most trunk and see if it resolves your issue. I think when using summed you should only use the left most fields (i.e. trunk 1 and timeslot 1) and leave the two right most empty (i.e. trunk 2 and timeslot 2).
Hope this makes some sense.
Also check your pins RX and TX are on going into coupler, pins used should be 1,2 and 4,5.
RE: 1Way Recording
When checking Monitor I am getting NOS,LTA which I dont understand becasue the calls themselves are fine so they signalling must be ok or am I missing something?
The setup I have is 2 ds1 boards wired into the trunk side logger, 1 on each side. On the pbx I have setup routing so that any calls made to our helpdesk go down these trunks, the pbx side is fine as we can heard each other, etc.
Thanks
RE: 1Way Recording
RE: 1Way Recording
RE: 1Way Recording
RE: 1Way Recording
If you're recording trunk side, if I'm not mistaken, it can't be done because of the point where you're tapping into the audio. Most trunk side solutions will tap into the trunk before it enters the PBX, hence any internal calls made never even reach the coupler that taps off the trunk.
RE: 1Way Recording