I am trying to provide soft phone capability. Rep calls customer. Rep puts the customer on-hold. Rep dials and plays a VRU message. Rep conferences the customer in. Now, we need to send a DTMF digit to VRU. This works when The VRU is dialed first without using the Aspect phone and the customer (Uniphi Connect). The problem seems to be that once we conference in the VRU line it's trunk does not accept any more CTI commands possibly because the call is now with the Aspect phone. But, the CTI processKey command does not work with the DTMF dial digits?
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