unrecorded Calls
unrecorded Calls
(OP)
How can we find out the unrecorded agent calls for last one month?
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RE: unrecorded Calls
Alternatively run query, select agent, under expressions select status Not Equal 'ok'
RE: unrecorded Calls
Can we export to excel the Query results from NICE Query Tool, Appreciate your help!!
RE: unrecorded Calls
I have a good knowledge of the product but definately no expert, I'd be surprised if anyone would dare call themselves an expert in NICE, some areas no one seems to have answers for.