×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

KXTD1232 sometimes does random vmail transfers
2

KXTD1232 sometimes does random vmail transfers

KXTD1232 sometimes does random vmail transfers

(OP)
We have a customer with a KXTD1232 and a TVS50. Lately the system has transferred some incoming calls not into the proper extensions' voicemail boxes, but to the operator. That is, the caller hears the OGM, presses a key to leave a message for a certain person, and gets not that person's voicemail box but the general box. This happens only intermittently and not with just one station/VMbox -- it happens to various stations randomly. Any ideas?

RE: KXTD1232 sometimes does random vmail transfers

first power down both systems and wait 30sec to power up see if it may be corruption in the Data base

also check to see if some of the mailboxs have the max capacity of messages, this may cause an overflow to the General Mbox

RE: KXTD1232 sometimes does random vmail transfers

If it a cell phone calling from the outside it does happen.

RE: KXTD1232 sometimes does random vmail transfers

I have found this is usually due to the interdigit timer in the voicemail. Cell phones sometimes don't put out the DTMF tones fast enough or the person can't enter the digits fast enough while trying to drive and place the call :) If you don't enter a valid extension it defaults the call to the operator. You can adjust the interdigit timer a little bit.

RE: KXTD1232 sometimes does random vmail transfers

Good thought, I would have to agree this is a possibility.

RE: KXTD1232 sometimes does random vmail transfers

also a lot of cell phones by default send a short
dtmf burst and the tvs is not friendly to that.

RE: KXTD1232 sometimes does random vmail transfers

could also b that the caller is using pulse  and the nodtmf input is sending to attendant mailbox




               peter (www.novacomms.net)

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close