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Call Recording Question

Call Recording Question

Call Recording Question

(OP)
Hi All,

If I was to eject a tape drive which is manually recording & then assign that deck to retrieve, retrieve a call from that tape & then set it back to archive will it simply append to the data already on that tape?

Thanks.

RE: Call Recording Question

I'm not 100% sure about this as for the most part I just put systems in and then forget about them but I believe if you eject the media using the administrator application then yes you should then be able to return to archiving mode and re-insert the tape, what I'm not sure about is the fact that you are doing the retrieval from the same tape but I cannot think why this would change things.  

What I do know is that if you do not use the NICE Administrator to eject the tape then you will not be able to append to that tape afterwards.  Not that it is what you are asking but both ejecting the tape using the button on the tape drive and also powering down the logger without first ejecting the tape will stop NICE being able to write further information to that tape.

RE: Call Recording Question

(OP)
Thanks for your input RoamingKiwi.

In answer to your question I will be ejecting the tape from NICE Administrator.

I assume when you stop archiving on that logger it will just carry on from where it left off when you re-insert the tape?

Thanks.

RE: Call Recording Question

TopGunner1978,

go ahead, it works perfectly. we're doing it often to retrieve old calls and everything's okay. just don't forget to eject tape using nice administrator. i'm not sure you could eject it by pressing a button on a tape drive, it may be locked or something but i wouldn't want to experiment on a live tape.

RE: Call Recording Question

(OP)
Cheers!

RE: Call Recording Question

All of the above replies are true, however if you set an expiration on the tape and eject it, you will not be able to write to that tape until it expires.  Also, there is something else to look out for.  If you have a problem with your logger or have it upgraded and something demands that the db is wiped out you have to be very careful about your tapes.  If you don't expire your tapes and there is no BSERV db left on the logger you will overwrite the headers on that tape as soon as you pop it in to a drive which is set for automatic archiving.

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