Call Recording Question
Call Recording Question
(OP)
Hi All,
If I was to eject a tape drive which is manually recording & then assign that deck to retrieve, retrieve a call from that tape & then set it back to archive will it simply append to the data already on that tape?
Thanks.
If I was to eject a tape drive which is manually recording & then assign that deck to retrieve, retrieve a call from that tape & then set it back to archive will it simply append to the data already on that tape?
Thanks.
RE: Call Recording Question
What I do know is that if you do not use the NICE Administrator to eject the tape then you will not be able to append to that tape afterwards. Not that it is what you are asking but both ejecting the tape using the button on the tape drive and also powering down the logger without first ejecting the tape will stop NICE being able to write further information to that tape.
RE: Call Recording Question
In answer to your question I will be ejecting the tape from NICE Administrator.
I assume when you stop archiving on that logger it will just carry on from where it left off when you re-insert the tape?
Thanks.
RE: Call Recording Question
go ahead, it works perfectly. we're doing it often to retrieve old calls and everything's okay. just don't forget to eject tape using nice administrator. i'm not sure you could eject it by pressing a button on a tape drive, it may be locked or something but i wouldn't want to experiment on a live tape.
RE: Call Recording Question
RE: Call Recording Question