×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Nice/Cisco - Recording External Calls

Nice/Cisco - Recording External Calls

Nice/Cisco - Recording External Calls

(OP)
Hi everyone,

Disclaimer: A confused and not NICE-savvy individual!! :)

We NICE Perform (3) deployment in a Cisco IPCC (Contact Centre) environment. NICE is connecting to the CTI server for messaging. We are having problems with recording/monitoring outgoing external calls; internal and incoming (external) calls are OK. The Cisco CTI Protocol version is 11. In NICE, if I choose CTIServerProtocolVersion 11, there is no connection to the CTI server at all. I suspect there is no version 11 and am not sure what the compatible/highest version is in the NICE environment.

If I select CTIServerProtocolVersion 7, NICE connects to the Cisco CTI server and has visibility of all calls but when an outgoing external call is answered, I get the error below and and the call always shows as a 1 sec call in the monitor window.

"28/08/2007 09:34:23:406 ConnectionManager_1 [23C] - CCisco
eption was caught in the receive msg from the CTI server" error.

With version 8 (which is the highest version that connects to the Cisco CTI server), I can monitor everything properly except for outgoing external calls - doesnt appear on the monitor screen at all.

Any help appreciated!!

Thanks  

RE: Nice/Cisco - Recording External Calls

(OP)
pls ignore above post - problem with route groups/filters led to this

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close