How many ways to recognise the recordning is not happening?
How many ways to recognise the recordning is not happening?
(OP)
How we have to check the recording is going or not ?
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How many ways to recognise the recordning is not happening?
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RE: How many ways to recognise the recordning is not happening?
Make test calls and check all test calls made record.
Check the system each day and check that new recordings have been generated.
Your question is a bit vague to give a specific answer. Is there a specific reason you have asked this question?
RE: How many ways to recognise the recordning is not happening?
I have a Remote end NICE servers in US and want to check the Recording from INDIA , also want to know is there any way to recognise it proactively if there any descrepancy /error etc.. Thanks Advance
RE: How many ways to recognise the recordning is not happening?
If 8.9 Use Supervision along with SNMP Alerting. The version 9 loggers can be configured to directly send SNMP Alerts to an SNMP Management console (NICE Provide a CA Unicenter based console if you don't already have one) and alarms can also be generated from your supervision workstation (for CLS Alarming) and also directly from the Storage Center if you have one.
In Perform NICE provide the same type of functionality however there is no reliance on the Supervision workstation and if you don't currently have an SNMP Management Console NICE have the NMS (I think it stands for NICE Management System) option which once again is CA Unicenter based.
Unfortunately SNMP Alerting in NICE can be difficult to configure and may require the rebuild of some systems (especially Storage Center) if not implemented correctly. Prob best to get NICE to install it themselves.
RE: How many ways to recognise the recordning is not happening?
RE: How many ways to recognise the recordning is not happening?
RE: How many ways to recognise the recordning is not happening?
RE: How many ways to recognise the recordning is not happening?
RE: How many ways to recognise the recordning is not happening?
I'm not sure I still fully understand your question.
RE: How many ways to recognise the recordning is not happening?
My Question is simple " I want to make some test calls to Remote site and to know the recording status of that call before the Production/business hours to ensure the Call center smooth functional recording throught the day "
To do this any well known good procedure,appreciate your help !!!
RE: How many ways to recognise the recordning is not happening?