×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Call Type 14 w/ Disp 6

Call Type 14 w/ Disp 6

Call Type 14 w/ Disp 6

(OP)
Question - in what situation would our mulit-site NIQ call center have a Call_type of 14, with a Disposition of 6. When looking at the track number, it seems that the resulting call record is a Call_type 15, with a disposition of 4 or 5. What is odd about this is that when looking at Call_type 14's the majority of them are as described above. The second largest category of Call_type 14's, have dispositions of 4 or 5, and have a realted call_type 2, tran_type 4, and disp 4 or 5. We can figure out what these Disp 6, when the Call Type is 14 are? Help!

RE: Call Type 14 w/ Disp 6

A call type 14 is a call record generated by an announced call transfer using pound 8 from an agent to a CCT..  With dispostion 6 means the call was handled by a trunk used to routes calls to another system.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close