Query issue - 2 agent's recordings are not showing up.
Query issue - 2 agent's recordings are not showing up.
(OP)
PBX - Definity G3 v.12
Nice system V.8.90.02.01
After the last Nice Update, we started experiencing issues with finding recordings for 2 of our agents. If you query their calls, nothing is found. But at extension level, they are being recorded.
Does anyone have any input on where I should be looking?
I have been told by a nice tech, to try deleting the agent and see if that works. I don't see how this will help.
Thank you,
Ethan
Nice system V.8.90.02.01
After the last Nice Update, we started experiencing issues with finding recordings for 2 of our agents. If you query their calls, nothing is found. But at extension level, they are being recorded.
Does anyone have any input on where I should be looking?
I have been told by a nice tech, to try deleting the agent and see if that works. I don't see how this will help.
Thank you,
Ethan
RE: Query issue - 2 agent's recordings are not showing up.
RE: Query issue - 2 agent's recordings are not showing up.
When I was born I was so suprised I didn't talk for 18 months
RE: Query issue - 2 agent's recordings are not showing up.
RE: Query issue - 2 agent's recordings are not showing up.
If it's the agents (i.e. doesn't work from any phone but other agents work from their phones) check the configuration of the users in Nice Administrator.
If it's the extension check the extensions are in Avaya CT security group.
There is obviously a chance a reboot may fix the issue but I know for a couple of my sites that would require change control which could take up to a week to organise (two agents quality don't require an emergency change as the extensions are still recording)