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Can NICE integrade with new Avaya CM4?

thread911-1380161

Can NICE integrade with new Avaya CM4?

Can NICE integrade with new Avaya CM4?

(OP)
Hi guys

I have NICE CLS 8.8 using Avaya CT ver 1.3, Voice logger ver8.8 and Avaya CM3. If I upgrade Avaya PBX to new version CM4, can I still get all the calls information from the CLS on the NICE system as in CM3?

RE: Can NICE integrade with new Avaya CM4?

(OP)
OH gosh it works perfectly fine with Avaya CM4, no problem integrade with NICE system

RE: Can NICE integrade with new Avaya CM4?

Not 100% sure but I think you will havea new AES with CM4 and possibly need CT Client 3.1 instead of 1.3.  You will know as soon as you bring up the system.  The Nice Driver will give you an error message telling you that the version is wrong.

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