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Remedy password comparison

Remedy password comparison

Remedy password comparison

I have a workflow designed in 5.x version, which basically compares manager's password with the existing password in User form. When two passwords match, the manager is able to approve a request.

In version 7.x, this is not working as the passwords get encrypted everytime it is input, so the value cannot be compared.
We depend heavily on our existing workflow and I have no way to know how to redesign it or bypass encryption for approvals. I have tried disabling the encryption to no avail.
Remedy support said it is not possible to reuse the workflow in the new verison. So, they said use Cross Reference passwords one that compares password with the LAN password.

Is there anybody out there who can provide a tip or help, I would really appreciate it.


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