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Emerald Ice directory feature

Emerald Ice directory feature

Emerald Ice directory feature

How do I enable the directory function (press 9 in the main greeting)remotely?  When you press 9, it says you have dialed too few digits and repeats the greeting.

Any help would be appreciated!

RE: Emerald Ice directory feature

Go into the ice voicemail settings.....option 12, pbx integration.
                   PROGRAMMING MENUS

                   1. Open & Close Schedule
                   2. Number Plan
                   3. Invalid Digits
                   4. Auto Attendant Configuration
                   5. Future
                   6. Real Time Clock
                   7. Version Number
                   8. Set System Password
                   9. Mailbox Assignment
                   10.Class of Service
                   11.Recording Time Left
                   12.PBX Integration
                   13.System Initialization
                   14.Messages Waiting
When you open it, the ice will show you what option is running:
PBX Integration Screens
       Screen in effect: 00            Silence Prompt: Off

       00   ICE3
       01   ICE2
       02   ICE4
hit enter, go to PBX INTEGRATION SCREEN and dial by name digit.
Also, check option number 2 (number plan) and check that that number (in this case 9) has a (y) next to it.
Numbering Plan
           CCR Menu (1)
               First Digit    Extension  Greeting   CCR Number
           1       (N)
           2       (N)
           3       (N)
           4       (Y)
           5       (Y)
           6       (N)
           7       (N)
           8       (N)
           9       (N)
           0       (Y)         (    0)
           *       (Y)
           #       (Y)
           T       (Y)

RE: Emerald Ice directory feature

The above process is correct, however....The directory on the ice is terrible....it uses the first letter of the persons first or last name....

I usually program a mailbox to perform this function and not the 9 (in the greeting, state for a directory dial 9 and put mailbox (for example) 420 in the 9 position )and record a greeting in this mailbox like for John press 401, for Mary press 402, etc...set the mailbox up with it's own class of service for 0 messages....if you do it this way make sure you record silence in at the end of the message.
Another way to do this is to use mailbox 801 which is an announcement mailbox.

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