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Panasonic TDA-TVM line fraud

Panasonic TDA-TVM line fraud

Panasonic TDA-TVM line fraud

(OP)
hi all hope you can help with this!! i have a customer who was contacted by Eircom(our only service provider)in ireland.they informed him that he (or his phone system)had made 7000  euro of calls to a primary rate number over the weekend.the customer site is equiped with the following..

1. panasonic KX-TDA100
2. panasonic KX-TVM50

lines : PRI30

vm setup=
1. system password = 6 digit for user,manager,& installer.
2. Ext mailboxes = no password.
3. All mailbox COS = 1
4. all mailboxes including 998 & 999 remote forward to co Disable.
5. all mailboxes including 998 & 999 transfere to co Disable.
Ringing...no auto attendent setup just mailbox on ext 201 for messages at night.
outgoing ports (normaly set 1-6)i have deleted the entry (1-6)
co access digit(normaly -(9T) i have inserted(0T)
finaly
 all mailboxes including 998-999 menu Disabled.

TDA Setup is as following.
1. system password 6 digit all 3 levels
2. ext password(pin) = none
3. reception COS = 1
4. all Other extention COS = 3 (including unused ports)
5. vm port 16 COS 3
6. TRS for COS 3 = 15 (no handset can dial 15)(execpt ext 201) the number dialed = 1550-***-***
7. DDI for remote Programing = none

but it gets better i logged into the system with call logging hyperterm and logged calls during the lunch hour system says no calls made by ext265(vm port) provider says 10 calls made.
here is the log.
Number        Ring Duration  Acc code  CD                                                                               

--------------------------------------------------------------------------------                                                                                

28/05/07 10:04AM   208 02 6618145                        00:00'43                                                                 

28/05/07 10:14AM   207 02 0868337114                     00:00'34                                                                 

28/05/07 10:17AM   204 04 0872551841                     00:00'26                                                                 

28/05/07 10:19AM   205 02 8125515                        00:03'29                                                                 

28/05/07 10:22AM   204 04 6399656                        00:00                                                             

28/05/07 10:24AM   204 01 0862579549                     00:00'15                                                                 

28/05/07 10:39AM   206 05 2760512                        00:00'03                                                                 

28/05/07 10:42AM   206 04 2760373                        00:03'28                                                                 

28/05/07 10:43AM   206 04 0866010708                     00:00'33                                                                 

28/05/07 10:49AM   205 02 0906480600                     00:03'52                                                                 

28/05/07 10:50AM   206 05 4973255                        00:02'47                                                                 

28/05/07 10:50AM   207 04 4945522                        00:00'01                                                                 

28/05/07 11:05AM   209 01 0862521007                                    

28/05/07 11:24AM   205 01 6760251                        00:00'59                                                                 

28/05/07 11:26AM   209 02 8678650                        00:00'53                                                                 

28/05/07 11:27AM   206 05 04782136                       00:00'02                                                                 

28/05/07 11:28AM   206 04 04782417                       00:00'04                                                                 

28/05/07 11:28AM   205 01 6623255                        00:00'44                                                                 

28/05/07 11:29AM   206 04 0866010708                     00:00'37                                                                 

28/05/07 11:30AM   205 03 6185500                        00:00'35                                                                 

28/05/07 11:30AM   206 06 0866010708                                    

28/05/07 11:35AM   206 02 04782417                       00:06'07                                                                 

28/05/07 11:42AM   206 05 0861713981                     00:04'11                                                                 

28/05/07 11:46AM   205 01 2674000                        00:00'05                                                                 

28/05/07 11:47AM   209 02 6044665                        00:08'12                                                                 

28/05/07 11:48AM   205 01 0868127095                     00:01'22                                                                 

28/05/07 11:51AM   205 01 0863880746                     00:01'52                                                                 

28/05/07 11:52AM   206 05 0872945522                     00:06'11                                                                 

28/05/07 11:54AM   208 02 4068155                                 

28/05/07 12:00PM   206 04 4973255                        00:03'31                                                                 

28/05/07 12:07PM   206 03 0879212886                     00:01'23                                                                 

28/05/07 12:09PM   206 04 04782417                       00:00'27                                                                 

28/05/07 12:10PM   206 03 04756219                       00:00'42                                                                 

28/05/07 12:14PM   101 30 2830329                        00:01'27                                                                 

28/05/07 12:21PM   206 05 6115100                        00:02'03                                                                 

28/05/07 12:38PM   205 01 0872987519                     00:00'02                                                                 

28/05/07 12:52PM   208 02 0863793526                                    

28/05/07 12:52PM   205 02 0872987519                     00:00'02                                                                 

28/05/07 12:56PM   207 03 4604260                        00:01'51                                                                 

28/05/07 01:04PM   205 02 0872513873                     00:00'03                                                                 

28/05/07 01:05PM   205 02 0872987519                     00:00'02                                                                 

28/05/07 01:06PM   206 04 0866010708                     00:00'33                                                                 

28/05/07 01:07PM   206 03 0906480600                     00:00'09                                                                 

2828/05/07 01:16PM   206 06 0878306101                     00:00'28                                                                 

28/05/07 01:22PM   209 01 8678650                        00:01'06                                                                 

28/05/07 02:12PM   206 05 4951111                        00:01'26                                                                 

28/05/07 02:25PM   206 03 0863855735                     00:00'33                                                                 

28/05/07 02:28PM   206 05 4903511                        00:00'54                                                                 

28/05/07 02:30PM   209 01 0879783143                     00:01'35                                                                 

28/05/07 02:34PM   206 01 0906480600                     00:01'16                                                                 

28/05/07 02:37PM   206 03 0861713981                     00:02'20                                                                 

28/05/07 02:37PM   204 03 0861713981-                    00:00'15                                                                 




  Date     Time    Ext CO        Dial Number        Ring Duration  Acc code  CD

--------------------------------------------------------------------------------

28/05/07 02:37PM  MN ALM #510 10000  SMDR disconnect

--------------------------------------------------------------------------------

28/05/07 02:37PM  MN ALM #510 10000  SMDR disconnect

i have also checked the vm log it also says no transfers to co at any stage. so its a good one this time have i forgoton to do something here our panasonic supplier told me it is possible to program an Extention on the system by entring through th vm but couldnt tell me how.!!so my question is this with the above settings is it possible to get calls through the system to dial a 1550 number without seeing it on the call log of the system.Or is this more likely to be a supplier error.

              peter.

RE: Panasonic TDA-TVM line fraud

I doubt it'll change anything, but check the SMDR options under the maintenance tab.  Have a look at the secret and privacy dial settings.

In there, it could be set so calls aren't output to the SMDR log.

Other than that, run a protocol trace and log it.  Get time stamps from the carrier for each of the calls for a specific time period.  Then if you understand the trace output, see if you can match activity system side with activity carrier side.  That'll prove if its the system or carrier.  

If you don't understand all the output, send to Panasonic and get them to break it down.

RE: Panasonic TDA-TVM line fraud

(OP)
hi shardian

as far as i know  a a protocol trace will only tell me whats happening on the lines as its happening however the line supplier say it has stopped now so the trace wont show anything but correct me if im wrong you see my problem the customer doesnt have call logging and the tda only has a 2 hour memory for the smdr so by the time i got to it on monday i could only see back to 10am however the supplier says calls went out from the lines after i started which dont show up on the above SMDR log so i dont want to pay out 7000 unless it can be proved that it was the system


                                peter

RE: Panasonic TDA-TVM line fraud

You can leave a computer connected to the system over the weekend and leave the trace running.  Then when you come back, you click on capture and basically output the data (that has been logged as the lines become active) to a text file.  Then you can go over it and see what happened system side.  Then get the carrier to give you a list of calls made and times also, and marry the 2 up.  If the system didn't do anything when the carrier said there was line activity, then you have your answer.

If the problem has stopped, then I think you're gonna find it hard to prove/disprove the system is at fault.

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