When people need an outside line, they call the console attendant and get a 9 and out line extended to them. Why can't they call a regular single line station or a digital station and get the same results? I have asked the vendor and everyone else I can think of and nobody can tell me how to do it. I think you must have ARS in the class of service and have the restriction set to 0, but it still doesn't work. Do you have to change something in the trunk features or what? Help!!!
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