×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

"exp037" Call is there but no audio.

"exp037" Call is there but no audio.

"exp037" Call is there but no audio.

(OP)
Has anyone ever seen exp037 (packet failures) before? We're on a Cisco system with NICE 8.9. We can see the call start and stop, all of the information about the call is captured but no audio. With 400 agents, this is only happening on 2.

Any ideas?

RE: "exp037" Call is there but no audio.

How is your spanning done? I suspect the size of the site it would be VLAN, check if they are plugged into the same switch and whether the VLAN spanning is configured correctly.

If you are doing port spanning check those ports are spanned.


I have had this error on sites where the VLAN spanning was configured incorrectly so the data wasn't getting to the logger.

RE: "exp037" Call is there but no audio.

Make sure that agent info in NICE matcfhes their login info or NICE won't capture the audio, especially in the CTI environment

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close