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NICE Error Codes

NICE Error Codes

NICE Error Codes

(OP)
Does anybody have a list of the error codes that come up in the Status field of NICE query?
I am experiencing the following errors :
E121106
E121118
E12310
I have found a previous thread on the E12310 error, detailing it as a comms error between CLS and logger and there was a mention of a PDF with all the codes, anyone know the whereabouts of such a doc?

any help much appreciated!

RE: NICE Error Codes

welshwing77,

E12 means "voice recording failed", and the digits after "E12" describe an actual error:
310: CLS_SE_LOGGER_COMM_FAIL "NiceCLS Server received a failure while communicating with a NiceLog Voice Logger, either a communication error or an error indication from the Logger"
1106: CLS_OBSERV_UNIV_FAIL_INVALID_CALLED_DEVICE "the called device is not valid"
1118: CLS_OBSERV_UNIV_FAIL_INVALID_OBJECT_TYPE "The service request specified an object type that is outside"

it seems that you have incorrect configuration and nice tries to observe an invalid object.

RE: NICE Error Codes

(OP)
thanks for the info dwalin,
is there a doc with the errors in that i can refer to in future?

RE: NICE Error Codes

welshwing77,

i do have such a document but unfortunately i can't share it with you. it's under non-disclosure agreement. :(

RE: NICE Error Codes

or knowledge is power wink

When I was born I was so suprised I didn't talk for 18 months

RE: NICE Error Codes

(OP)
cheers anyways, i think i've managed to clear the 310 errors which were the most conceerning ones!

RE: NICE Error Codes

I have a copy that no-ones advised me is restricted so if anyone wants one give me your email address and I'll send it.

Cheers,
NJ

PS: Please let me know if my advice has been of any use.

RE: NICE Error Codes

Can you send me a copy

biglebowski at vodafone dot net

When I was born I was so suprised I didn't talk for 18 months

RE: NICE Error Codes

me too - menius at yahoo dot com

RE: NICE Error Codes

Hi Cyberjamos,
Would please send me a copy of your NICE list of error codes.

I have a Mirroring Device error (670) on a 8.75 logger and all appears to be Normal.
Thanks Telemark11

RE: NICE Error Codes

Telemark11...if you click on the link contained in the previous post it's a hyperlink to a ZIP file that contains the info you're after.

Cheers,
NJ

PS: Please let me know if my advice has been of any use.

RE: NICE Error Codes

Cyberjamos
 
I just saw your posting of the link to the code file.
Thanks... I looked at it, unfortunatly it does not show the code I am experiencing... (670)

Thanks Telemark11

RE: NICE Error Codes

Where are you seeing this error, on Supervision?

Cheers,
NJ

PS: Please let me know if my advice has been of any use.

RE: NICE Error Codes

Yes it is on the Supervisor....

I just remembered that under the Maintenance menue there is a reset mirroing device error option -- Fixed
Thanks for your help!!
Telemark

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