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NICE Voice Recordings on CCM 4.1 and 7961 handsets

NICE Voice Recordings on CCM 4.1 and 7961 handsets

NICE Voice Recordings on CCM 4.1 and 7961 handsets

(OP)
Hi Guys,
I have a question and hopefully would like it if anyone can assist..

Is it possible to have two line appearances on a handset say personal line and a group line and only set one line up for Voice recording?
It is so users in a group can transfer a call to there personal lines if they dont want it to be recorded?
There will be about 7 users profiles with a group line associated to it.
I beleive in NICE admin you have to enter the device, line and user account , but I am not sure if you can seperate it that way?
(NICE v8.90.03.03)

Thanks everyone.

RE: NICE Voice Recordings on CCM 4.1 and 7961 handsets

If the CCM reports the second line instance with a different extension number then just don't map the extension number you don't want recorded (this probably won't work in a total environment as it will record any data once it sees IP traffic)

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