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Anybody seen this odd Virtual Instrument error...

Anybody seen this odd Virtual Instrument error...

Anybody seen this odd Virtual Instrument error...

(OP)
Just curious if anyone has seen this virtual instrument error:

WARNING  Virtual Instrument                       Event    Register   ID       525        Method   vig_del_SA Cause    fail       211 CP     rip_pmsgh       193

It happens anytime a uniphi agent logs in.  We have a support case opened; have not heard anything back as of yet.  We are running callcenter 9.0 and uniphi 1.1.  Does not affect call handling, just appearing in the logs.
  

RE: Anybody seen this odd Virtual Instrument error...

Hi arznrchrd ,
i am currently working on a problem with uniphi.I see this msg in my activity logs as well.Aspect ACD 9.1..uniphi 1.2.1.
i put in a ticket with Aspect and they claim its a network issue.some of my remote agents claim they are tossed off uniphi,and due to this i have been looking at the activity log files/emulator logs in detail.the IP configured on the uniphi connect is configured to a switch at a specific port,which is half duplex.because it is half duplex,it is either sending or recieving packets.the timeout hard coded into the uniphi thick client sends out a ping to the remote agent,if there is no response after 30 secs or thereabout,it disconnects the user.i want to set the port on the switch to full duplex and see what happens.do your agents get tossed off uniphi at anytime for any reason? and do they get tossed off if they apply reason codes and are in that state for a while...pls get back to me when you can.

Ty
:)

RE: Anybody seen this odd Virtual Instrument error...

(OP)
We recently applied the patches and changed the primary and backup controllers to 1 gig auto negotiate.  We are on 9.2 CM04 now.  We do not see these anymore and nobody is getting kicked off.

RE: Anybody seen this odd Virtual Instrument error...

what specific patches did you apply?

RE: Anybody seen this odd Virtual Instrument error...

(OP)
On the callcenter, CM04 for ver 9.2.  On the uniphi connect CM02 we have currently.

RE: Anybody seen this odd Virtual Instrument error...

Thanks for the feedback.I am moving uniphi to CM03,the call center is still 9.1,but i will speak to Aspect regarding the upgrade.

Thanks

RE: Anybody seen this odd Virtual Instrument error...

(OP)
We were on 9.0 prior and had many of the uniphi disconnect issues.  Once moving to 9.2 (with the new 2U servers) we have not had had any.

RE: Anybody seen this odd Virtual Instrument error...

ok.
aspect will always tell you the issue is from your end,and when an upgrade comes,the problem is fixed.the next thing they will tell me is we need an upgrade....

RE: Anybody seen this odd Virtual Instrument error...

(OP)
Have you run any ethereal traces from a few of the workstations so you can see all the packets from the switch through your network to the workstation?

RE: Anybody seen this odd Virtual Instrument error...

I am having difficulty with that because they are remote,and connect via different ISPs.i did a trace to the port within the network,to check for packets dropped,and collisions it is fine.i had the port configured to full duplex,cos it was on half duplex before now.

RE: Anybody seen this odd Virtual Instrument error...

(OP)
Have you tried Uniphi 1.2?  

RE: Anybody seen this odd Virtual Instrument error...

Hi Guys,

We are having similar issues with Uniphi 1.2 CM03 on callcenter 9.1.1 CM03.  Agents get kicked out when making outbound calls.  The agents are using Uniphi via Citrix. Luckily it is our test environment, production is still CM02 and working well.

It's always so much fun finding Aspect's issues for them isn't it?

RE: Anybody seen this odd Virtual Instrument error...

tell me about it.complaints aren't coming through like a few weeks ago.i hear they are going VOIP by year end.

RE: Anybody seen this odd Virtual Instrument error...

(OP)
You can do VOIP now if you wanted.  FYI...Uniphi Connect 1.2 CM04 was just released Aug 15, 2007.  

RE: Anybody seen this odd Virtual Instrument error...

Yeah,
thanks.i just got off the phone with Aspect,and i have the version now.Will be rolling it out over the course of this week and next.the release notes state it has a fix for a vpn issue,which might be related to the problems i am having....wish me luck!

RE: Anybody seen this odd Virtual Instrument error...

Hi arznrchrd,
you referred to running an ethereal trace from a previous post,How do i use it to troubleshoot?
I am running one now on my laptop,i see the ACD ip address and mine in the source/destination columns but don know how to inteprete it.Need you to point me in the right direction.


Thanks

RE: Anybody seen this odd Virtual Instrument error...

(OP)
Need a network guy to go through ethereal traces.  What issue are you trying to track down? Have you turned on uniphi logging; what does that look like?

RE: Anybody seen this odd Virtual Instrument error...

to see if packets are being dropped.and yes i can view events from the emulator log files.i will quote the message in this post tommorow

RE: Anybody seen this odd Virtual Instrument error...


Hi arznrchrd,
below are parts of the uniphi emulator log,as well as activity log.parm2 is the virual instrument id

emulator
2007-04-03 15:34:32,234 INFO  Emulator HandleRipEvent         grp=1,inst=318   - Unregistered Event: Control=Failure
2007-04-03 15:34:32,234 ERROR Emulator HandleRipEvent         grp=1,inst=318   - Unregistered request to RIP server failed!!!
2007-04-03 15:34:35,250 INFO  Controller SendAliveToCC          N/A              - Standalone - Exit SendAliveToCC()

activity log
severity(warning)   error text(virtula instrument)   label1(event)   parm1(register) label2(ID) parm2(318) label3(method) parm3(vig_del_SA)  label4(cause) parm4(fail)msg(211)origin(rip_pmsgh) line(201)

RE: Anybody seen this odd Virtual Instrument error...

(OP)
Is this when you are logging in or you are logged in already and all of a sudden it drops?  What does the configuration look like?  Are you sure nobody else is using or trying to use virtual instrument 318?  I have all Control=Success in my logs.  Are you using dynamic allocation or static?  Whats the config of your uniphi lines?  

RE: Anybody seen this odd Virtual Instrument error...

to answer your questions...
1.this is after login was successful,and it drops subsequently.i suspect cos they are remote,and VPN into the company network,if the ISP that services a user goes down,the voice path times out.my thinking.2.i am sure nobody else is using that instrument.They are static and nailed down connections,one ID to one agent.by config i assume you mean how the virtual instruments are set up.remote agent uses table phone,and since its a nailed up connection,once they sign in,and authentication coccurs,phones are left off hook,for the duration they are signed onto uniphi.they only replace phone reciever once they sign off.For aome funny reason i have not recieved any complaunts in the last 3 weeks,so whatever may have caused issues seems to have disappeared.

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