Hear fax sound after 4 rings

gromcal · May 6, 2007

I have NBX 3000 and after 4 rings i hear a fax sound, like a fax machine, not our AA. It had worked for over a year and now it does not. We have 2 fax machines hooked to a phone number that is not routed through the phone system at all, and they do not show any activity when i hear the fax sound.

Thanks for any help.

donporter · May 7, 2007

All phones or just one phone.
What is the call forwarding set to? AA or Voicemail
Is it in a huntgroup?

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gromcal · May 7, 2007

The line rings on all phones in the hunt group. A few of the phones hear the phone ring on the first 3 rings, after that it get kicked over to another hunt group, uncluding the first, that hears it ring 3 more times than it gets kicked to an uotbound number (which is an answering service). We hear the fax noise after 4 rings.

cutter5o · May 7, 2007

The NBX does not provide faxtone. Do you have a fax machine plugged into your ATA and is the ATA in the hunt group?

If not then the number you are forwarding to either is a fax or modem or is set to forward to one.

gromcal · May 8, 2007

Thanks for the suggestions. We ended up just creating a new hunt group for everything and it worked. Not sure still why it was doing that, possibly an old forward that although we disabled did not get fully removed(maybe a bug).

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Hear fax sound after 4 rings

gromcal

IS-IT--Management

donporter

IS-IT--Management

gromcal

IS-IT--Management

cutter5o

Vendor

gromcal

IS-IT--Management

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