I am revamping the phone system menus and found a problem I cannot figure out.  Here is some background.

I have a extension 104 with a mailbox 104.
I have a extension 112 that is not associated with a phone, just mailbox 112.

I set up mailbox 104 with all 3 messages (no answer, busy, and after hours)
I set up mailbox 112 with just no answer and after hours.

The custom menu is set up so it transfers calls to extension 104 and mailbox 112.

I re-recorded voice prompts 417, 502,695,and 672 (user prompt 1).

Here is the problem.

If I call and dial an extension (112 or 104) I get the factory voice prompt (eg. prompt 502 - Sorry, no one is available to answer the call - in the factory lady voice)

If I go through the custom menu, when I press the number that transfers me to mailbox 112 - it plays the no answer message that I recorded.

If I go through the custom menu, when I press the number that transfers me to extension 104 and do not answer the extension, I get MY recorded prompts (eg 502 - Sorry, no one is available to answer the call- in my voice).

I cannot figure out 1. Why 104 is going to the prompts and not the messages I recorded (no answer, busy, after hours), and 2.  Why if I dial the extension direct it appears to be using the system prompt even though I changed the prompts, and if I dial the extension direct and don't answer, why is it not going to the mailbox recorded messages instead of the system prompts?

I hope this makes sense.

Thanks,

DOC