×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

How to define VDN in CLS ?

How to define VDN in CLS ?

How to define VDN in CLS ?

(OP)
Hi there,

I'm noob on this board and I hope that I will respect the rules...

Here we have Nice System with Genesys T-Server and PABX Alcatel 4400.

I'm NICE Administrator and my company want to record some calls by pilots. Pilots are diferents routing points defined in Genesys to route calls to agents by skills ( language, knowlege, etc...).

I beleive pilote numbers are VDN numbers ? That's right ?

If yes, I probably need to set them up in my CLS, but I don't see where.

I looked in the "Administrator" and "CLS controler", but I can't search myself many time on "CLS controler". Like you know, I need to stop the system during the operation and it's in production.

Can anybody help me ?

Thanx by advance !

Reguard,

Guillaume.

RE: How to define VDN in CLS ?

I didn't think that you could record the VDN only the agents or trunks. i may be wrong but that's my understanding

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

RE: How to define VDN in CLS ?

Mike is correct.  You cannot record VDNs.  You can record by VDN, meaning the VDN number the trunk came in on within an Avaya environment.  Alcatel pilot numbers are not recognized as VDNs, but they should probably show up as DNIS.  Either way you cannot record them.

RE: How to define VDN in CLS ?

(OP)
Thank you for answer !

If I'm well understanding, I need to work on the Alcatel switch.

It's him wich should send or not the VDN numbers to my NICE System.

I'll try to share this information PABX admin.

Reguard.

RE: How to define VDN in CLS ?

If you have Genesys you cannot record by VDNs.
Maybe you can do recording rules by Phone number field.

RE: How to define VDN in CLS ?

(OP)
In fact I have found a hack...

Nice can see the pilot numbers (pilotNumber), the numbers of our RSI points. But you can't directly create recording rule on this one...

The tip I thought and tryed, and it's work, is to bind the pilotNumber to the VDNs in the NICE Database.

Now pilotNumber is telling VDN and I can make rules and query on them...

Thank you for all your answers !

Regards

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close