Has anyone done computer telephony integration with Remedy ARS? We are going to collect the ticket number on the telephone system (Avaya) and need to automatically bring up the customer details. I have a lot of experience with CTI, but none with Remedy and would like a clue as what the best method will be to pass the ticket number to remedy.
Any help would be much appreciated.
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.