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Agent Performance Long Term Weekly report

Agent Performance Long Term Weekly report

Agent Performance Long Term Weekly report

I have a time problem which relates to the exporting of data from the Long Term Weekly Report (v7).

The 'Total Sign In Time' displays in HH:MM:SS within the crystal report.  When the data is exported to Excel, and seems to look correct.

Excel, however, can't cope with the value unless you enter the cell, and carriage return out of the cell.  It then tags the cell with DATE AND Time (01/01/1900  12:01:32) and Excel subsequently recognises the format, allowing you to handle calculations with the figures.

Of course, manually entering and carriage returning out of 300 cells is a complete pain in the @rse.  It may have something to do with the way in which Aspect reports/configures hours, minutes and seconds.  Any ideas??

RE: Agent Performance Long Term Weekly report

not sure about directly from the report but you could create a macro add a column and times that cell by 1.

1   10/01/07    =B2x1
2   11/01/07    =B3x1

hope this makes sense

RE: Agent Performance Long Term Weekly report

i usually export to excell using the data only format.  that seems to do the trick for me.  But, you might want to try to convert that hh:mm:ss to a string?

RE: Agent Performance Long Term Weekly report

Excel sees the exported data as text, you can get around this by using the VALUE function: =VALUE(A1) would turn time into values you can use in calculations.

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