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Transfering out of Intuity Audix?

Transfering out of Intuity Audix?

Transfering out of Intuity Audix?

(OP)
Hi, I can't seem to figure out from reading the Audix manuals on how to set this up. I would like to allow users to dial another extension when their listening to someone's voicemail greeting. Currently we can dial *Extension, but that transfers the calling party directly into the entered extensions voicemail not to their phone.

Under Voice System Administration, transfer Security, Allowed number I have the range of extensions entered. Under denied numbers I have all, all.

What am i missing?

RE: Transfering out of Intuity Audix?

Under Audix Administration:  'disp sys fea' page 3.  For security I suggest Transfer Type: enhanced_no_cover_0 and Transfer Restriction:  subscribers.  This will limit the transfer feature to administered subscribers within the voice mail system.  I don't use the Transfer Security under Voice System Admin.  Also, for the attendant I define the console ext as a subscriber so that cover to 0 works to the operator.  The caller, once inside the mailbox hits *T and the extension.  Again, if the extension is not administered as a subscriber under this scenario the transfer will not work this takes care of most possible fraud situations using the transfer features in the Intuity system.

RE: Transfering out of Intuity Audix?

(OP)
Thanks for responding i have that setup already. when i hit *T then the extension i get an error that vm box does not extist. However when i Do * then Extension it transfer directly to that voicemail box, and does not ring the stations..

Our extensions start with 8. any ideas?

RE: Transfering out of Intuity Audix?

To have the caller transfer out and follow coverage for the transfered to station you should use enhanced_transfer_cover_0.

If you have the "cha sys fea" page 3 set to subscribers only, and the transfer type is any thing other than basic, the extension must exist on the switch also.  When you dial the *t{extenisio number} it will try to call the switch.  If the extension does not exist in the PBX you will get the no subscriber message.
Chris

RE: Transfering out of Intuity Audix?

(OP)
Chris, those options are set. I should mention that we are using an Aria interface as well..

RE: Transfering out of Intuity Audix?

If you want to be able to redial someone while at the "leave a message" you can dial by name. Press *T then press *A and it will give you "please enter the parties last name". I'm not certain if theres a way to just dial someone elses number without hanging up and dialing. Hope this helps...

RE: Transfering out of Intuity Audix?

Are the subscriber voice mail boxes using the Aria interface or the Intuity interface?

Chris

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