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Quark Express 6.5 Crashes opening freshly saved file

Quark Express 6.5 Crashes opening freshly saved file

Quark Express 6.5 Crashes opening freshly saved file


First time Caller long time listener!

I have a user who is creating documents in Quark 6.5.

When she saves a file about 20% of the time when she goes to reopen it quark crashes and asks to send an error report to Quark. It also mentions a Log File. I grabbed a copy of the log file but I'm not sure what it's telling me. I'll post the part of the file referring to my errors to see if it rings any bells.
ErrorReporting Version 6.1
Tuesday, March 20, 2007    15:42:26 PM

Using dbghelp.dll version

QuarkXPress.exe caused an EXCEPTION_ACCESS_VIOLATION(Invalid Read) in module
at 001B:00462C68, fgetbbox()+0010 byte(s),
in F:\Denver\XPress\6.0\app\src\Framesub.c, line 4348+0003 byte(s)

EAX=03222100  EBX=00000000  ECX=00000003  EDX=0012DBBC  ESI=00000000
EDI=00000000  EBP=0012DBA0  ESP=0012DB5C  EIP=00462C68  FLG=00010206
CS=001B   DS=0023  SS=0023  ES=0023   FS=003B  GS=0000

(01) 001B:00462C68 (0x00000000 0x00000000 0x0012DBBC 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, fgetbbox()+0010 byte(s) F:\Denver\XPress\6.0\app\src\Framesub.c, line 4348
(02) 001B:004634FC (0x0202BC70 0x00000000 0x0012DC00 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, GetScaledSpreadBBox()+0066 byte(s) F:\Denver\XPress\6.0\app\src\Framesub.c, line 4974
(03) 001B:0068198D (0x10361E2C 0x00000000 0x10361E00 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, DocView::AdjustScroll()+0055 byte(s) F:\Denver\XPress\6.0\app\src\DocView.cpp, line 248
(04) 001B:006820DE (0x10361E00 0x00000000 0x006818F9 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, DocView::AdjustSizeRules()+0790 byte(s) F:\Denver\XPress\6.0\app\src\DocView.cpp, line 504
(05) 001B:0068217F (0x10360C28 0x00000000 0x0229D3C0 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, DocView::ShowRulers()+0046 byte(s) F:\Denver\XPress\6.0\app\src\DocView.cpp, line 529
(06) 001B:006818F9 (0x10360000 0x00000000 0x10368318 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, DocView::SetDocID()+0135 byte(s) F:\Denver\XPress\6.0\app\src\DocView.cpp, line 187
(07) 001B:00684D6E (0x10360000 0x00000000 0x10361DA0 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, ProjectView::TabSwitched()+0026 byte(s) F:\Denver\XPress\6.0\app\src\ProjectView.cpp, line 415
(08) 001B:00683E04 (0x00000F19 0x00000000 0x00000001 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, ProjectTabRenderer::TabSwitched()+0096 byte(s) F:\Denver\XPress\6.0\app\src\ProjectTabRenderer.cpp, line 172
(09) 001B:00687248 (0x00378C24 0x00000000 0x10360BF8 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, TabRenderer::NotifyTabSwitched()+0041 byte(s) F:\Denver\XPress\6.0\app\src\TabRenderer.cpp, line 538
(10) 001B:00687328 (0x10380001 0x00000000 0x1036932C 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, TabRenderer::SetCurrentTabItem()+0081 byte(s) F:\Denver\XPress\6.0\app\src\TabRenderer.cpp, line 616
(11) 001B:00683EAB (0x02270000 0x00000000 0x00684A18 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, ProjectTabRenderer::SwitchTab()+0021 byte(s) F:\Denver\XPress\6.0\app\src\ProjectTabRenderer.cpp, line 204
(12) 001B:00684C5A (0x02270000 0x00000000 0x00586343 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, ProjectView::SwitchDocument()+0016 byte(s) F:\Denver\XPress\6.0\app\src\ProjectView.cpp, line 342
(13) 001B:00684A18 (0x02270000 0x00000000 0x10361C18 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, ProjectView::DocInitialized()+0012 byte(s) F:\Denver\XPress\6.0\app\src\ProjectView.cpp, line 193
(14) 001B:00586343 (0x02270000 0x00000000 0x0059E78A 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, Project::DocInitialized()+0095 byte(s) F:\Denver\XPress\6.0\app\src\Project.cpp, line 390
(15) 001B:005885D7 (0x103691F8 0x00000000 0x02270000 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, ProjectMgr::DocInitialized()+0013 byte(s) F:\Denver\XPress\6.0\app\src\ProjectMgr.cpp, line 564
(16) 001B:0059E78A (0x0012F250 0x00000000 0x00000000 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, FormatIO::ReadProject()+0609 byte(s) F:\Denver\XPress\6.0\app\src\FormatIO.cpp, line 917
(17) 001B:0059DB95 (0x0012E80C 0x00000000 0x0012E808 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, FormatIO::DiskRead()+0717 byte(s) F:\Denver\XPress\6.0\app\src\FormatIO.cpp, line 408
(18) 001B:005AB32B (0x00000000 0x00000000 0x00000000 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, ReadDocFSp()+0396 byte(s) F:\Denver\XPress\6.0\app\src\Read.c, line 6438
(19) 001B:004B7E04 (0x0012F3EA 0x00000000 0x00000002 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, OpenDocFSp()+1320 byte(s) F:\Denver\XPress\6.0\app\src\Purgutil.c, line 2577
(20) 001B:004022AF (0x0205E3A0 0x00000000 0x00000000 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, openlaunchdocs()+0880 byte(s) F:\Denver\XPress\6.0\app\src\Xpress.c, line 631
(21) 001B:00403446 (0x0023031C 0x00000000 0x0205E3A0 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, xpresswap()+3809 byte(s) F:\Denver\XPress\6.0\app\src\Xpress.c, line 1123
(22) 001B:77D48734 (0x00402565 0x00000000 0x0023031C 0x00000000) C:\WINDOWS\system32\USER32.dll, InternalCallWinProc()+0040 byte(s)
(23) 001B:77D48816 (0x00000000 0x00000000 0x00402565 0x00000000) C:\WINDOWS\system32\USER32.dll, UserCallWinProcCheckWow()+0336 byte(s)
(24) 001B:77D489CD (0x0012FDC0 0x00000000 0x00000001 0x00000000) C:\WINDOWS\system32\USER32.dll, DispatchMessageWorker()+0774 byte(s)
(25) 001B:77D496C7 (0x0012FDC0 0x00000000 0x0000004E 0x00000000) C:\WINDOWS\system32\USER32.dll, DispatchMessageA()+0015 byte(s)
(26) 001B:006FE8FC (0x00400000 0x00000000 0x00000000 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, WinMain()+2321 byte(s) F:\Denver\XPress\6.0\app\src\Winmain.c, line 1544
(27) 001B:0083A46A (0x0000004E 0x00000000 0x0204D6DC 0x00000000) C:\Program Files\Quark\QuarkXPress 6.1\QuarkXPress.exe, WinMainCRTStartup()+0308 byte(s)
(28) 001B:7C816D4F (0x0083A336 0x00000000 0x00000000 0x00000000) C:\WINDOWS\system32\kernel32.dll, BaseProcessStart()+0035 byte(s)

Operating System: Microsoft Windows XP Professional version Service Pack 2 (Build 2600)
Hardware information:
    Number of Processors: 2
    Processor Type: Pentium II Model 14 Stepping 8
    Keyboard Layout: US (KBDUS.DLL)
    User Language: English (US)
    System Language: English (US)
    Regional Settings: Country: United States    Language: English
Current User: cabraham
Current Machine: CODENV-3YBKBC1
Approximately 34 percent of memory is in use.
There are 2086960 total Kbytes of physical memory.
There are 1356924 free  Kbytes of physical memory.
There are 3490880 total Kbytes of paging file.
There are 2874336 free  Kbytes of paging file.
There are  1fff80 total Kbytes of virtual memory.
There are  1565f0 free  Kbytes of virtual memory.

QuarkXPress version: 6500000
FileVersion: 6.5r0
Build Number: 1795
Language: US English
XTensions loaded:
Required(Setup OK, 200)    Cool Blends                   Release (6.5 )
Required(Setup OK, 200)    GIF Filter                    Release (6.5 )
Required(Setup OK, 200)    HTML Export                   Release (6.5 )
Required(Setup OK, 200)    Hyperlinks                    Release (6.5 )
Required(Setup OK, 200)    JPEG Filter                   Release (6.5 )
Required(Setup OK, 200)    Layers                        Release (6.5 )
Required(Setup OK, 200)    Placeholders                  Release (6.5 )
Required(Setup OK, 200)    SpellChecker                  Release (6.5 )
Required(Setup OK, 200)    Table                         Release (6.5 )
Required(Setup OK, 200)    Web tools                     Release (6.5 )
Enabled (Setup OK, 200)    CompressedImage Import        Release (6.5 )
Enabled (Setup OK, 200)    Custom Bleeds                 Release (6.5 )
Enabled (Setup OK, 200)    Dejavu                        Release (6.5 )
Enabled (Setup OK, 200)    ErrorReporting                Release (6.5 )
Enabled (Setup OK, 200)    FontDownloadingXT             Release (6.5 )
Enabled (Setup OK, 200)    FontRetrieveXT                Release (6.5)
Enabled (Setup OK, 200)    Guide Manager                 Release (6.5 )
Enabled (Setup OK, 200)    HTML Text Import              Release (6.5 )
Enabled (Setup OK, 200)    ImageMap                      Release (6.5 )
Enabled (Setup OK, 200)    Index                         Release (6.5 )
Enabled (Setup OK, 200)    Item Sequence                 Release (6.5 )
Enabled (Setup OK, 200)    Jabberwocky                   Release (6.5 )
Enabled (Setup OK, 200)    Kern-Track Editor             Release (6.5 )
Enabled (Setup OK, 200)    MS-Word 6-2000 Filter         Release (6.5 )
Enabled (Setup OK, 200)    OPI                           Release (6.5 )
Enabled (Setup OK, 200)    PDF Filter                    Release (6.5 )
Enabled (Setup OK, 200)    PNG Filter                    Release (6.5 )
Enabled (Setup OK, 200)    Quark CMS                     Release (6.5 )
Enabled (Setup OK, 200)    RTF Filter                    Release (6.5 )
Enabled (Setup OK, 200)    Scissors                      Release (6.5 )
Enabled (Setup OK, 200)    Shape of Things               Release (6.5 )
Enabled (Setup OK, 200)    Super Step and Repeat         Release (6.5 )
Enabled (Setup OK, 200)    Table Import                  Release (6.5 )
Enabled (Setup OK, 200)    Type Tricks                   Release (6.5 )
Enabled (Setup OK, 200)    Vista                         Release (6.5 )
Enabled (Setup OK, 200)    WordPerfect Filter            Release (6.5 )
Enabled (Setup OK, 200)    XML Import                    Release (6.5 )
Enabled (Setup OK, 200)    XPress Tags Filter            Release (6.5 )
Enabled (Setup OK, 200)    XSLT Export                   Release (6.5 )
Enabled (Setup OK, 200)    avenue.quark                  Release (6.5 )

Open Documents:
crash test.qxp
    Layout 1                                    - Print   Current Invalid Clean Document Document 67 Unilingual   Saved Native         Page Spread   Print
    Number of items: 0

Sorry for my limited details I don't have much experience using or supporting quark so I'm treading on new ground here :)

Also let me know if I'm in the wrong section and where I should post to get proper answers.. this user is losing her work about 20% of the time when she saved and isn't happy about it :)

Thanks for any help you can offer!


RE: Quark Express 6.5 Crashes opening freshly saved file

Thanks for the reply I'll give both those a try :)

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