Hello every one.
Problem: I have a MM system with MSS release 3.0 using SIP integration. Everything works as a charm except the MM won't give a fax tone when it detects an incoming fax and interrupts announcements.
1) All messaging works, MWI and the system is patches with SP2 and patch 2.
2) I've created the fax (master mailbox) on the MSS and the the numeric value for the fax master mail box is not a real extension on the PBX (G650/S8710).
3) The Special COS for the postmaster is also used for the fax (default mailbox) and fax in and out are allowed and MWI disabled.
4) On the MAS I've created in security settings the "FAX" and typed in the password for the fax (master mailbox) on the MSS. I did this tho after I patched with SP2!? Wouldn't think it matters.
5) Enabled fax on the MAS with default settings
6) On the MAS event log I see the FAX properties being read, timeouts etc.
7) Create a test user that resides in COS 1 (not special COS), with MWI enabled and fax in and fax out enabled.
== I fax to the test user and I see in Operational History Viewer that the MM system detects a fax tone and interrupts the announcement BUT does not answer back with a fax tone!?
Any one have a clue?
Everything else works, leaving messages and retrieving etc.
Sincerely,
Simon
Problem: I have a MM system with MSS release 3.0 using SIP integration. Everything works as a charm except the MM won't give a fax tone when it detects an incoming fax and interrupts announcements.
1) All messaging works, MWI and the system is patches with SP2 and patch 2.
2) I've created the fax (master mailbox) on the MSS and the the numeric value for the fax master mail box is not a real extension on the PBX (G650/S8710).
3) The Special COS for the postmaster is also used for the fax (default mailbox) and fax in and out are allowed and MWI disabled.
4) On the MAS I've created in security settings the "FAX" and typed in the password for the fax (master mailbox) on the MSS. I did this tho after I patched with SP2!? Wouldn't think it matters.
5) Enabled fax on the MAS with default settings
6) On the MAS event log I see the FAX properties being read, timeouts etc.
7) Create a test user that resides in COS 1 (not special COS), with MWI enabled and fax in and fax out enabled.
== I fax to the test user and I see in Operational History Viewer that the MM system detects a fax tone and interrupts the announcement BUT does not answer back with a fax tone!?
Any one have a clue?
Everything else works, leaving messages and retrieving etc.
Sincerely,
Simon