ACD Queuing on a TDA200
ACD Queuing on a TDA200
(OP)
I have never tried to enable the Queuing in call groups. Does anyone have a quick how to? It shure would save some time on site.
Thanks
Brett
Thanks
Brett
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RE: ACD Queuing on a TDA200
RE: ACD Queuing on a TDA200
RE: ACD Queuing on a TDA200
EG ICDG601-(OVFL Que Busy)set Capacity for how many calls you want waiting in the Queue before OVFL.
(OVFL Queue No/Ans) set a time for OVFL No/Ans, say 60sec.
(Queue time table)pick one.
(Misc)set for how you want your operators to work & set the Group supervisor(needs KX-T7636)
5.2
(Queueing Time table)to have MOH in the Queue you must put OGM1(even if you don't have an OGM card in your system)
set your sequence of events here
EG: OGM1-wait 15sec-OGM2-Sequ2
This will give EG: you Have been placed in a Queue-MOH 15sec-Thanks for Waiting-Repeat MOH&thanks until Operator is free or OVFL.
Click on the help while you are on a screen for detail